WAWA PIMA offers its customers the possibility to make changes to their purchase during the first 15 business days after the date of purchase of the product. Contact our team of WAWA PIMA customer service to begin the process of your change, for this you have the following channels:
In order to exercise the right to change the product, you must comply with the terms and conditions mentioned below:
Procedure for changing product in Lima:
Do not forget that before initiating the change procedure you must comply with the policy requirements for product changes.
The change procedure in Lima is as follows:
Product change procedure in province:
To start the change procedure in the province, you must go to the nearest Courier office chosen during the purchase process and deliver the product that you want to change along with the proof of purchase.
It is necessary that the package is packed and labeled with the following information:
Then, you must notify us that the product has been left in the Courier by sending us a photo of the receipt that the latter will deliver.
This notification will be made to the email: firstname.lastname@example.org
Once the product is received in our warehouse, we will verify the conditions of this and according to the results, a new product will be sent to you.
If you are not totally satisfied with your order, request the return of your money for the product purchased, for this you must meet the following conditions:
Contact our WAWA PIMA customer service team to begin the process of your return.
For this you have the following channels:
Before calling our customer service line, make sure you have the following information at hand:
After we receive the package, you must wait 2 days to process your request. The return will be made in a maximum of 15 working days.
In case your product does not meet the conditions to accept the return. We will inform you by email to the reason why the change is not applicable and the product will be returned to the initial shipping address.
Wawa Pima is a Peruvian brand of baby clothes made of 100% pima cotton. Cute designs, excellent finishing and very soft cotton make the garment unique and your baby look beautiful.
For us, the healthy development and comfort of your baby is fundamental, that is why our team works every day in provide the best product in children's fashion, quality and every detail is made with love as all mom knows how to do.
We are also very proud of our Peruvian pima cotton, internationally recognized and for being the best in the world. world, its brilliance and its unsurpassed softness make Wawa Pima offer high quality products for your baby.